Shipping Policy
Welcome to Spalina Skincare. This Shipping Policy explains how we process, ship, and deliver orders.
1. Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
You will receive a confirmation email with tracking information once your order ships.
2. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Overnight Shipping: 1 business day
Delivery delays may occasionally occur due to weather, carrier issues, or high order volume.
3. Domestic Shipping
We currently ship within the United States. Some products may have restrictions and cannot be shipped to certain states or territories.
4. International Shipping
We do NOT ship to any international addresses.
5. Order Tracking
Once your order has shipped, you will receive a tracking number via email. Tracking updates may take up to 24 hours to appear.
6. Lost or Damaged Packages
If your package arrives damaged or is lost in transit:
Contact us within 7 days of delivery.
Include your order number and photos (if applicable).
We will work with the shipping carrier to resolve the issue.
7. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
We are not responsible for orders shipped to incorrectly entered addresses.
8. Delayed or Failed Deliveries
We are not liable for delays caused by:
Weather conditions
Carrier disruptions
Incorrect customer information
9. Contact Us
If you have any questions about shipping, contact us at:
Email: spelahernandez@spalinaskincare.com
Phone: +949-500-7785
Business Hours: Monday - Friday, 9am - 5pm